Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the fitness tracking, coaching, retreats, events, and related services provided by Locked In Co. and Adam James Louison (together, "Locked In", "we", "us") — including the website at thelockedinco.com and the client/coach application (together, the "Service"). By accessing or using the Service, you ("you", the "User") agree to these Terms. If you do not agree, do not use the Service.

The Service's digital product was built by Beyond Business (the company behind Bruce Leads). That build partnership does not make Beyond Business, Bruce Leads, or their affiliates the operator of the Service. Legal responsibility and liability for the Service sit with Locked In Co. and Adam James Louison.

1. The Service

The Service helps individuals track training and nutrition, complete check-ins, receive coaching, manage subscriptions, join referral programmes, and book experiences such as retreats and events. Features available to you depend on your plan or purchase. We may add, change, or remove features over time.

2. Accounts and eligibility

You must be aged 18 or over to create an account or purchase the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must provide accurate information and keep it up to date. Notify us promptly of any unauthorised use.

3. Not medical advice

Locked In provides fitness tracking, coaching, and lifestyle support. The Service is not medical care, diagnosis, treatment, or physiotherapy advice. Always consult a qualified healthcare professional before starting or changing exercise or nutrition programmes, especially if you have an injury, medical condition, or are pregnant. You use programmes and recommendations at your own risk.

4. Acceptable use

You agree not to use the Service to:

• harass, abuse, or impersonate others, or upload unlawful or harmful content;
• share another person's personal data without a lawful basis;
• infringe intellectual property or privacy rights;
• attempt to gain unauthorised access to the Service, other accounts, or connected systems;
• scrape, resell, or redistribute Service content or data in breach of these Terms;
• interfere with security, billing, or the integrity of coaching delivery.

5. Your content and health data

You retain ownership of content you submit (including logs, notes, photos, and messages). You grant Locked In a licence to host, process, and display that content as needed to operate the Service and deliver coaching. Progress photos and health metrics are sensitive — only upload what you are comfortable sharing with your coach and authorised staff. Our use of personal data is described in our Privacy Policy.

6. Coaching, plans, and results

Coaching quality depends on accurate inputs and consistent participation. We do not guarantee specific body-composition, performance, or health outcomes. Plan adaptations and check-in feedback are discretionary coaching services, not warranties of results.

7. Fees, subscriptions, and refunds

Paid plans, events, and retreats are priced as shown at checkout or in your order. Recurring subscriptions renew until cancelled in accordance with the billing flow (for example via Stripe Customer Portal or by contacting us). Fees are generally non-refundable once a billing period or ticket has started, except where required by law or expressly stated at purchase. Unless stated otherwise, prices are inclusive or exclusive of VAT as shown at checkout.

8. Retreats and events

Retreat and event bookings may be subject to additional details (dates, location, cancellation windows, travel responsibility). You are responsible for travel, visas, insurance, and fitness to participate. We may cancel or reschedule an experience for safety or operational reasons and will communicate remedies (such as a transfer or refund) where appropriate.

9. Wearables and third-party services

Optional wearable integrations and payment/auth providers are third-party services. Your use of those services is also subject to their terms. We are not responsible for outages, inaccuracies, or policy changes of third-party providers.

10. Intellectual property

The Service, including its software, design, branding, and content (excluding your content), is owned by Locked In Co. / Adam James Louison and protected by intellectual-property laws. We grant you a non-exclusive, non-transferable right to use the Service during your subscription or access period, subject to these Terms. Platform build work by Beyond Business (the company behind Bruce Leads) does not transfer operator liability away from Locked In Co. and Adam James Louison.

11. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including as to accuracy, fitness for a particular purpose, or uninterrupted availability. Training, nutrition, and wearable data may contain errors or delays.

12. Limitation of liability

To the fullest extent permitted by law, Locked In Co. and Adam James Louison will not be liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts paid by you for the Service in the twelve months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law (including for death or personal injury caused by negligence, or fraud). Beyond Business, Bruce Leads, and their affiliates are not parties to these Terms as operators of the Service and have no liability to you for the Service under these Terms.

13. Indemnity

You agree to indemnify and hold Locked In Co. and Adam James Louison harmless from claims, damages, and costs arising from your misuse of the Service or breach of these Terms, including content you upload or unsafe use of training advice against medical guidance.

14. Suspension and termination

We may suspend or terminate access if you breach these Terms or use the Service in a way that risks harm to us, other users, or third parties. You may stop using the Service at any time and may request account deletion. Provisions that by their nature should survive termination (including IP, disclaimers, liability, and indemnity) will survive.

15. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, subject to any mandatory rights you have as a consumer.

16. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the current version. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Contact

Locked In Co. / Adam James Louison — adam@thelockedinco.com

See also our Privacy Policy.